Course Title

Fundamentals of Administrative Technologies

Course Description

This course builds on the core business skills and will provide students with the concepts, principles, and attitudes needed to understand how an office is operated and managed in a rapidly changing global environment. The integration of state-of-the-art personal computing is done throughout the course.

Contact

Gina Hubbard
405-743-5117
ghubb@okcareertech.org

OCAS Codes	OHLAP Credit	Course Length	Prerequisites
None	No	120 Hours The 120 hours is based on a Carnegie unit, which accounts for 175 forty-five (45) minute class periods per school year.	Business, Marketing and Information Technology Core

Knowledge and Skills

Office Procedures - Competencies include: general computer skills, correspondence, customer service, filing, organization, proofreading, reading comprehension, scheduling, terminology, and telephone/voice mail etiquette.
Telephone Etiquette - Competencies include: communicating with and perceiving customers needs; utilizing listening skills; understanding call control; applying ethics and integrity; managing time; and product presentation and sales.
Microsoft Word Fundamentals - Competencies include: document creation, formatting, and page layout; revising and printing; utilizing shortcuts, and general knowledge of the software.
Microsoft Excel Fundamentals - Competencies include: creating, maintaining, and formatting worksheets; utilizing formulas, what-if analysis, and functions; and creating charts.

Brainbench

http://www.brainbench.com

Career Cluster Resources for Business, Management, and Administration:

http://www.careerclusters.org/resources/ClusterDocuments/badocuments/BAFinal.pdf

Accountability Measures, Assessments, or Evaluation Procedures

Required Brainbench Certifications (or equivalent industry certifications):

Word (any level)
Excel (any level)
Telephone Etiquette
Office Procedures

Brainbench

http://www.okcareertech.org/certify/

Recommended Additional Competency Testing:

MS PowerPoint (any level)
Customer Assistance
Listening Skills
MS Outlook
MS Access (any Filing
Data Entry/10-key

Industry Alignments

Brainbench or Microsoft Office Specialist

Curriculum Resources

Career Cluster Resources for Business, Management, and Administration