Course Title

Legal Office Procedures

Course Description

This course builds upon Foundations for the Legal Office and includes important soft skills, including ethics and communication, to be successfully employed in a legal office. This course will provide students with the concepts, principles, and attitudes needed to understand how an office is operated and managed in a rapidly changing global environment.

Contact

Gina Hubbard
(405) 743-5117
ghubb@hokcareertech.org

Knowledge and Skills

Ethics

• Describe ethical requirements for attorneys and employees
• Review the NALS Code of Ethics and professional Responsibility
• Identify specific problem areas in law office ethics and describe how to avoid them

Overview

• Describe types of law firms and how duties differ
• Identify legal secretary job description, career opportunities and skill requirements
• Identify duties and requirements of notary republic

Organization

• Use email effectively
• Utilize appropriate filing procedures
• Use calendar tools to manage tasks
• Develop project management skills

 Communication

• Use appropriate business English
• Use general legal terminology appropriately
• Practice appropriate mailing procedures

Finances

• Demonstrate proficiency in general banking procedures (deposits, writing checks, stop payment, cashier checks, certified checks)
• Maintain office records (time sheets, activity registers, diaries)
• Use billing software to create accurate invoices

Telephone Etiquette

• communicating with and perceiving customers needs
• utilizing listening skills
• understanding call control
• applying ethics and integrity
• managing time
• product presentation and sales

Office Machines

Brainbench:

http://www.brainbench.com

Career Cluster Resources for Business, Management and Administration:

http://www.careerclusters.org/clusterDocuments.badocuments/BAFinal.pdf

Accountability Measures, Assessments, or Evaluation Procedures

Required Brainbench Certifications (or equivalent industry certification):

• Office Procedures        
• Telephone Etiquette                                                        

Recommended Additional Competency Testing:                      

• Customer Assistance
• Listening Skills
• Filing

Brainbench:

http://www.okcareertech.org/certify

Industry Alignments

• Brainbench
• National Association of Legal Secretaries (NALS)

Curriculum Resources

West Publishing Co. - Basic Manual for the Lawyer €™s Assistan -  ISBN 0-314-2570309

Burrow and Everard.   Business Principles and Management, Southwestern, 2004.

Proofreading at the Computer - ISBN 0-538-68921-2

Customer Service - ISBN 0-538-43126-1

Telephone and Voice Mail - ISBN 0-539-4323-3

This Course Found In These Career Majors