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Course Development Guide |
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May 1, 2008
Course Title
Business Communications
Course Description
This Business Communications course delivers knowledge of communicating in the workplace. The student learns the skills necessary to communicate effectively with coworkers at all levels and with external business contacts.
Contact
Gina Hubbard
405-743-5117
ghubb@okcareertech.org
| OCAS Codes | OHLAP Credit | Course Length | Prerequisites |
|---|---|---|---|
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None
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No |
120 Hours
The 120 hours is based on a Carnegie unit, which accounts for 175 forty-five (45) minute class periods per school year. |
Business, Marketing and Information Technology |
Knowledge and Skills
Communications and Interpersonal Skills
Define and utilize concepts, strategies, and systems needed to interact effectively with others
Fundamentals of Communication
Explain the nature of effective communications
Apply effective listening skills
Use proper grammar and vocabulary
Reinforce service orientation through communication
Explain the nature of effective verbal communications
Address people properly
Handle telephone calls in a businesslike manner
Make oral presentations
Explain the nature of written communications
Write business letters
Write informational messages
Write inquiries
Write persuasive messages
Prepare simple written reports
Prepare complex written reports
Use communication technologies/systems (e.g., e-mail, faxes, voice mail, cell phones, etc.)
Staff Communications
Follow directions
Explain the nature of staff communication
Give directions for completing job tasks
Conduct staff meetings
Ethics in Communication
Respect the privacy of others
Explain ethical considerations in providing information
Group Working Relationships
Treat others fairly at work
Develop cultural sensitivity
Foster positive working relationships
Participate as a team member
Dealing with Conflict
Demonstrate self-control
Show empathy for others
Use appropriate assertiveness
Demonstrate negotiation skills
Handle difficult customers/clients
Interpret business policies to customers/clients
Handle customer/client complaints
Explain the nature of organizational change
Describe the nature of organizational conflict
Explain the nature of stress management
Telephone Etiquette
Answering phones
Communication
Customers
Equipment and terminology
Handling the call
Listening
Professionalism
Telephone equipment
Listening Skills
Listening skills
Business Communications
Electronic communication
Employment communication
Listening
Meetings
Nonverbal communication
Verbal communication
Written communication
Interpersonal Communications
Active listening
For job applicants
Management
On The Job
Differences
Etiquette and protocol
Legal issues
Non-verbal communication
Accountability Measures, Assessments, or Evaluation Procedures
Required Certifications:
Telephone Etiquette
Listening Skills
Business Communication
Interpersonal Communication