|
Course Development Guide |
|
May 1, 2008
Course Title
APMT Customer Service
Course Description
The Customer Service course provides instruction in areas titled Introduction to Customer Service, Importance of Customer Service, Customer Service at the Lube Center, Why Customers Choose Your Center, Your Choice, Your Role, Service Situations, What About You, and Are You Ready?
Contact
Jeff Huffman
405-743-5145
jhuff503@okcareertech.org
| OCAS Codes | OHLAP Credit | Course Length | Prerequisites |
|---|---|---|---|
|
None
|
No |
30 Hours
|
Knowledge and Skills
· AOCA - Automotive Oil Change Association
Transportation, Distribution, & Logistics Career Cluster Resources
http://www.careerclusters.org/resources/ClusterDocuments/tdldocuments/TDLFinal.pdf
Accountability Measures, Assessments, or Evaluation Procedures
AOCA – Automotive Oil Change Association
http://www.aoca.org/Industry Alignments
AOCA - Automotive Oil Change Association
Curriculum Resources
This Course Found In These Career Majors
Cluster: Transportation, Distribution and Logistics
Pathway: Automotive Service
Career Major:
Automotive Preventive Maintenance Technician