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Receiving more than 7,000 calls in a 24-hour period,
employees of ClientLogic in Bartlesville are providing world-class
customer management to industry leading companies. Through the
assistance of Tri County Technology Center's Training for Industry
Program (TIP), ClientLogic opened its doors in the fall of 2000.
A subsidiary of Canadian diversified company Onex Corporation,
ClientLogic is headquartered in Nashville, Tenn. and operates
in 46 locations in nine countries throughout North America and
Europe.
The company's Bartlesville facility employs over 300 whom keep
the call center open 24 hours-a-day, seven days-a-week. Employees
service companies ranging from a consumer marketing company to
a leading computer manufacturer. They also service major retailers
with catalog sales.
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 A Training for Industry
Program (TIP) agreement with Tri County Technology Center gave
ClientLogic extra flexibility in the opening of a new facility
that would not have been feasible in the short amount of time
they had. The company needed more than 400 employees to be trained
and ready to receive calls in less than three months, according
to Bruce Krefting, Solution Delivery Officer of Bartlesville's
ClientLogic.
TIP, which provides training for new and expanding industry in
Oklahoma, is provided through the Oklahoma Department of CareerTech.
The program, which began in 1968, has attracted hundreds of businesses
and industries to Oklahoma. It has played a key role in helping
businesses become more productive and profitable before and after
they locate in the state.
"The TIP agreement was one of the major reasons ClientLogic
decided to locate in Oklahoma," Krefting said. "The
partnership established between the company, the technology center
and the community has also been a driving force in remaining
in northeast Oklahoma."
 That's why ClientLogic
is being recognized as one of Oklahoma's CareerTech Business
Champions.
CareerTech Business Champions attribute much of their
economic success to the partnerships they have formed with the
local technology center or high school CareerTech programs.
ClientLogic decided to open its Bartlesville operations in the
technology center's Business Assistance Center, while hiring
and training employees for operations once their facilities were
completed.
"Through the TIP program, the technology center was able
to subsidize the start up training, provide the facilities for
job fairs, interviewing, and classes," Krefting said. "Even
though ClientLogic's facility was running behind schedule in
construction, the company was able to open their doors and begin
taking calls at TCTC."
The bottom line is, through the training program, ClientLogic
a company new to Bartlesville was able to save money.
"The dollar savings were very important, it allowed us to
go beyond basic necessities of a company new to the area, provide
supervisors with additional soft-skills training, and produce
more extensive training manuals," Krefting said.
 "ClientLogic
is a worldwide corporation serving industry leading corporations
that need to have a world class work force," said Krefting.
"Clients who visit the facility are impressed with the quality
of the work force and the quality of the training, which is all
a product of the strong educational system found in Oklahoma."
The main focus ClientLogic looks for in employees is customer
service and computer skills. If applicants aren't skilled enough
to begin employment, ClientLogic refers potential employees to
Tri County Technology Center to enhance their computer and customer
service skills, Krefting said.
Tri County and ClientLogic continue to build a partnership through
a proposed intern program and job shadowing opportunities.
"We are creating community interest in technology, customer
service, and communications," Krefting said.
"If an individual wants to work in one of the world's fastest
growing industries (outsourcing), they don't have to move away,"
Krefting said. "Because of what Tri County Technology Center,
the city of Bartlesville and the state of Oklahoma are doing,
smart people with career ambitions don't have to move out of
state."
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