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Francis Tuttle Technology Center started training
new employees for customer service and sales with The Hartford
in 1998, soon after the company began hiring for a new center.
The Hartford, a national property and casualty insurance company
founded in 1810, was opening its Personal Lines Insurance Center
in Oklahoma City. The company needed a large number of employees
in a short amount of time to become licensed by the
Oklahoma Insurance Commission.
Today, the Oklahoma City center has more than 400 employees and
is expanding. The Hartford, together with its training partner
Francis Tuttle, has created a model that the company now uses
nationwide for new employee training.
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"Hiring individuals who must pass the extremely difficult Oklahoma
Property and Casualty Licensure exam, but had not previously worked in
the insurance industry, presented a true challenge," said Lou Kalisiak,
site leader of The Hartford's Personal Lines Insurance Center.
 "The training
assistance provided by Francis Tuttle and the Oklahoma Department
of Career and Technology Education has been critical to our success!"
That's why The Hartford has been recognized as a CareerTech
Business Champion.
CareerTech Business Champions are those businesses that
attribute much of their economic success to the partnerships
they have formed with the local technology center or high school
CareerTech programs. Francis Tuttle is one of 29 technology
center districts serving Oklahomans.
Francis Tuttle's Business and Industry Services team provided
instructors to work hand-in-hand with The Hartford's trainers
and managers to prepare their new employees to successfully pass
the licensing exam.
The goal of the training was not only to obtain licensure, but
for the new associates to gain a solid understanding of the insurance
industry while learning how to best serve the customer. All new
associates spend their first two weeks with The Hartford in training
at Francis Tuttle.
"Without Francis Tuttle's generosity in providing support,
we might have been a month longer in getting started," Kalisiak
said.
Training for The Hartford was provided through Oklahoma's nationally
recognized Training for Industry Program (TIP). The availability
of these training services was a major incentive for The Hartford
to locate in Oklahoma.
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