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Course Information
Business and Information Technology Education
BT00136
Business Communications
120.00
This Business Communications course delivers knowledge of communicating in the workplace. The student learns the skills necessary to communicate effectively with coworkers at all levels and with external business contacts.
Blake McCrabb
(405)743-5419
bmccr@okcareertech.org
Business and Computer Tech OR
Fundamentals of Technology
Communications and Interpersonal Skills
-Define and utilize concepts, strategies, and systems needed to interact effectively with others

Fundamentals of Communication
-Explain the nature of effective communications
-Apply effective listening skills
-Use proper grammar and vocabulary
-Reinforce service orientation through communication
-Explain the nature of effective verbal communications
-Address people properly
-Handle telephone calls in a businesslike manner
-Make oral presentations
-Explain the nature of written communications
-Write business letters
-Write informational messages
-Write inquiries
-Write persuasive messages
-Prepare simple written reports
-Prepare complex written report
-Use communication technologies/systems (e.g., e-mail, faxes, voice mail, cell phones, etc.)

Staff Communications
-Follow directions
-Explain the nature of staff communication
-Give directions for completing job tasks
-Conduct staff meetings
-Ethics in Communication
-Respect the privacy of others
-Explain ethical considerations in providing information

Group Working Relationships
-Treat others fairly at work
-Develop cultural sensitivity
-Foster positive working relationships
-Participate as a team member

Dealing with Conflict
-Demonstrate self-control
-Show empathy for others
-Use appropriate assertiveness
-Demonstrate negotiation skills
-Handle difficult customers/clients
-Interpret business policies to customers/clients
-Handle customer/client complaints
-Explain the nature of organizational change
-Describe the nature of organizational conflict
-Explain the nature of stress management

Telephone Etiquette
-Answering phones
-Communication
-Customers
-Equipment and terminology
-Handling the call
-Listening
-Professionalism
-Telephone equipment
-Listening Skills

Listening skills
-Business Communications
-Electronic communication
-Employment communication
-Listening

Meetings
-Nonverbal communication
-Verbal communication
-Written communication

Interpersonal Communications
-Active listening
-For job applicants

Management
-On The Job
-Differences
-Etiquette and protocol
-Legal issues
-Non-verbal communication
(Select from the following options)

Required Certifications:
-Telephone Etiquette
-Listening Skills

Business Communication

Interpersonal Communication
o New Perspectives: Portfolio Projects for Business Communication, 1st Edition , Carol M. Cram, Cengage, 2010, ISBN-10: 1439037469
o Keytrain, Career Skills Topics
o Essentials of Business Communication, 8e, Guffey, Cengage, 2010, ISBN-10: 0324588003 AND Aplia online management system ISBN-10: 0538767790
o Business Communication: Process and Product, 6th Edition , Guffey, 2008, ISBN-10: 0324542909 AND Aplia online management system ISBN-10: 0324787804
No
8177
Yes
Yes
Yes
Career Majors That Sequence This Course
Career Cluster Pathway Career Major
Business Management & Administration Management Entrepreneur
Information Technology Web and Digital Communications Media Producer
Marketing, Sales & Service Management and Entrepreneurship Small Business Assistant
Marketing, Sales & Service Management and Entrepreneurship Small Business Owner
Transportation, Distribution & Logistics Warehousing and Distribution Center Operations Warehouse Distribution/Logistics Technology Specialist