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Business and Information Technology Education
Installing and Maintaining Desktop Applications
Students will perform network administration duties and provide support for network users in various work environments including professional offices and small businesses, work groups or departments, and corporate information services (IS).
Carrie DeMuth

Linnie Berkenbile
Network/Client Operating Systems
Install and upgrade the operating system.

After the installation of the operating system, customize, and configure settings.

Configure, troubleshoot, and repair networking.

Install, configure, and troubleshoot devices.

Perform configuring and troubleshooting application.

Configure and troubleshoot the browser.

Configure the operating system to support applications.

Resolve issues related to usability.

Resolve issues related to application customization.

Configure and troubleshoot connectivity for applications.

Configure application security.
(Select from the following options)

Microsoft: (Select one)
- Microsoft Certified Technology Specialist (MCTS) 70-680: Windows 7 Configuring
- Microsoft Certified Technology Specialist (MCTS) 70-685: Enterprise Desktop Support Technician
- MCDST 70-272: Support Users and Troubleshooting Desktop Applications on MS Windows XP Operating System
- MCITP 70-622: Support and Troubleshooting Applications on a Windows Vista Client for Enterprise Support Technicians
- MCITP 70-623: Supporting and Troubleshooting Applications on a Windows Vista Client for Consumer Support Technicians

CompTIA: Linux+

Brainbench: (Select one)
- Computer Fundamentals - Win XP
- MS Windows Vista Desktop Administration Beta
- MS Internet Explorer 6.0 Administration
- MS Windows XP Desktop Administration
- Networking Concepts
- Technical Help Desk (Microsoft)
Microsoft, Linux, CompTIA, Brainbench

Configuring Windows Vista Client, ISBN 0-7356-2390-2

Installing, Configuring, and Administering Microsoft Windows XP Professional, 2nd ed., ISBN

Microsoft Windows 2000 Professional, 2nd ed., ISBN 0-7356-1766-X

Guide to Networking Essentials, ISBN 0-619-21532-1

Microsoft Press Books
Career Majors That Sequence This Course
Career Cluster Pathway Career Major
Information Technology Information Support and Services Desktop Support Technician
Information Technology Network Systems Network Server Administrator