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Course Information
Family & Consumer Sciences
Hospitality Careers
This course in hospitality careers addresses skills in the following areas: safety and security, rooms division, front desk representative, reservationist, PBX operator, bell services attendant, guestroom attendant, maintenance worker, laundry attendant, public space cleaner, food and beverage division, restaurant server, banquet setup employee, banquet server, and bus person.
Carla Campbell
Introduction to Lodging
- Demonstrate guest service skills in various situations
- Practice the skills of professionalism in personal image, on the job, and in the teamwork setting
- Demonstrate safety and security in the workplace and handle emergencies
- Explain the rooms division by gaining knowledge of the department and the roles of the front desk office employee, housekeeping, concierge and retail cashier
- Describe the food and beverage division operations to the hotel's success including the menu, food production, health and safety and common positions.
- Gain an understanding of the roles of the restaurant server, banquet employee, and bus person.
Various assessments available through American Hotel & Lodging Association (Skills Tasks and Results Training - START)
Aligns with the American Hotel and Lodging Association (Skills Tasks and Results Training-START)
- Lodging Management - AH/LA
- Employability Skills for the 21st Century Volume I - CIMC
- Employability Skills for the 21st Century Volume II - CIMC
- Culinary Arts Series - MAVCC
- Workplace Safety and Health Advisor -CIMC
Career Majors That Sequence This Course
Career Cluster Pathway Career Major
Hospitality & Tourism Lodging Restaurant & Lodging Assistant