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Course Information
Health Careers Education
Retail Pharmacy Operations
This course will prepare the student to function in a retail pharmacy setting. The student will practice purchasing, inventory and quality assurance tasks.
Lara Skaggs
A. Describe The Functions Of Ambulatory Care Pharmacy Practice.

1. Discuss the history of ambulatory care pharmacy.
2. Describe current practices of ambulatory care pharmacy.
3. List the similarities and differences between the various ambulatory care practice sites.
- Chain
- Independent
- Clinic
- Managed care
- Mail order
4. Explain the importance of customer service and communication skills in ambulatory care practice.
5. Describe the typical prescription distribution process in an ambulatory care pharmacy.
6. Describe the role of the technician in ambulatory care pharmacy.
7. Describe the various third-party payment programs.
8. Explain how third-party payment programs affect prescription processing in ambulatory care.

B. Demonstrate Knowledge Of Overall Pharmacy Operations

1. Identify the components of a complete prescription or medication order.
2. Prioritize prescriptions and medication orders on the basis of pertinent criteria.
3. Identify the necessary steps in processing a prescription or medication order.
4. List information normally found in a patient profile.
5. Identify the proper language to be used on medication labels.
6. List the information needed to make a medication label complete.
7. Accurately count and fill prescriptions.
8. Describe how automation impacts the drug distribution process.
9. Describe the different automation needs for institutional pharmacy.
10. Describe the different automation needs for ambulatory care pharmacy.
11. List three applications for bar coding in health care.
12. Describe the difference between decentralized and centralized automated dispensing systems.
13. Describe the limitations of automated dispensing systems.

C. Demonstrate Knowledge Of Pharmacy Inventory Control

1. Demonstrate an understanding of the formulary system and its application in a purchasing and inventory system.
2. State the information that must be included in a pharmacy purchase order.
3. Apply the proper principles and processes when receiving and storing pharmaceuticals.
4. Identify key techniques for reviewing packaging, labeling, and storage considerations when handling pharmaceutical products.
5. Define the temperature requirements for drug storage.
-Room temperature
-Excessive heat
6. List pharmaceutical products that should be refrigerated.
7. Demonstrate both an understanding and the application of appropriate processes for maintaining and managing a pharmaceutical inventory.
8. Complete the appropriate processes in the handling of pharmaceutical recalls.
9. Complete the appropriate processes in the disposal of pharmaceutical products.
10. Demonstrate an understanding of pharmaceutical products that require special handling within the purchasing and inventory system.
11. Describe the advantages of using automation for inventory control.
12. Describe the features of an automated narcotic control system.
13. Execute the proper procedures for borrowing and lending pharmaceuticals between pharmacies.
14. Describe the methods of inventory control that may be utilized to maintain adequate stock of pharmaceuticals and medical devices.
15. Describe ordering and inventory procedures for recalled products.
16. Describe ordering and inventory procedures for controlled substances.
17. Describe ordering and inventory procedures for investigational drugs.

F. Demonstrate Knowledge Of Medication Errors

1. Describe the different types ofmedication errors.
2. Identify causes or factors that contribute to medication errors.
3. Describe things that can be done to prevent medication errors from occurring.
4. List examples of common errors.
5. Recognize possible consequences of actual medication errors.
6. Describe steps to be taken when an error has been identified.
7. Understand the role of quality assurance monitoring of medication errors.
8. Discuss the role of the pharmacy technician in preventing medication errors.

G. Demonstrate Knowledge of Pharmacy Automation

1. Demonstrate ability to use pharmacy robot
(example ScriptPro)

Pharmacy Technician - CTTC

Pharmacy Technician - PTCB
Pharmacy Technician Certification Board
Pharmacology Skills - CIMC
Career Majors That Sequence This Course
Career Cluster Pathway Career Major
Health Science Therapeutic Services Advanced Pharmacy Technician
Health Science Therapeutic Services Pharmacy Technician