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Course Information
Health Careers Education
Vision Care Practice - Front Office
Students will apply the basic concepts and principles of vision care office practices and procedures with entry-level proficiency in the performance of duties in the administrative or front office.
Lara Skaggs
1. Demonstrate Understanding and Proficiency in all Front Office Procedures

-Demonstrate chart assembly.
-Demonstrate proficiency in insurance coding.
-Demonstrate a knowledge of telephone triage and messaging.
-Identify and demonstrate the ability to use professionalism.
-Identify different types of insurance.
-Identify and show proficiency in obtaining and checking authorizations from insurance.
-Demonstrate the ability to schedule appointments.
-Identify and demonstrate what collections are and how they are handled.
-Demonstrate understanding of follow-up appointments and recall procedures.
-Demonstrate an ability to inventory front and back office supplies
-Demonstrate understanding of the concept of patient privacy.
-Demonstrate understanding of telephone techniques.
-Demonstrate understanding in conflict resolution.
-Demonstrate basic understanding of insurance billing.
-Demonstrate understanding of the need for coordination of all members of the staff.

2. Demonstrate Knowledge of Patient Privacy Issues in Clinical Practice

-Define and describe key components of HIPAA.
-Describe protection of patient privacy.
-Identify who may sign a medical information release.
-Identify who may sign an informed consent form.
-Identify parties to whom information can be released.
-Identify parties to whom information cannot be released.
-Describe ethical concerns in clinical practice.
-Identify correct documentation of incidents (accidents, etc.) and reporting of incidents.

Career Cluster Resources for Health Sciences

Vision Care Technician - CTTC

--aligns with the JCAHPO Certified Ophthalmic Assistant
Joint Commission on Allied Health Personnel in
Ophthalmic Medical Assistant: An Independent Study Course, 4th ed.

The Ophthalmic Assistant, 7th ed. Stein & Slatt
Career Majors That Sequence This Course
Career Cluster Pathway Career Major
Health Science Therapeutic Services Vision Care Assistant
Health Science Therapeutic Services Vision Care Certified Assistant
Health Science Therapeutic Services Vision Care Certified Technician
Health Science Therapeutic Services Vision Care Technician