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Course Information
Trade & Industrial Education
TI01523
Human Relations and Problem Solving
30.00
This course introduces the student to human relations and problem solving. In this course students enhance their communications with employees when acting in a leadership role. Students apply new skills to delegating tasks, conducting interviews, motivating employees, managing and resolving conflict, solving problems and making decisions.
Bryan T. Kropfinger
bryan.kropfinger@metrotech.org
(405) 605-2329
Construction Core
• State how a supervisor’s performance is evaluated.
• Identify the challenges that the transition into supervision brings
• List the resources, techniques and characteristics a successful leader uses to get the job done
• State the advantages of using various approaches to lead people effectively
• Communicate effectively
• Complete a task analysis
• Name nine essential elements on a job orientation checklist
• List the six steps for on-the-job training
• Explain the nine steps for conducting a performance appraisal
• Identify the root causes of performance problems and how to handle conflict
• Explain how moving up the management ladder affects a supervisor’s ownership of time
• Construct a “Do Do List” for on-the-jbo use
• Explain the nature of managerial decision-making and problem solving
• Determine the relationship between problem solving and decision-making
• Identify environmental influences on decision-making
Project Supervision
Introductory Skills for the Crew Leader
National Center for Construction Education and Research (NCCER), Pearson Education, Inc., 2003
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Yes
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Career Majors That Sequence This Course
Career Cluster Pathway Career Major
Architecture & Construction Construction Introduction to Construction Management