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Course Information
Trade & Industrial Education
TI00718
Professional Service
15.00
This course covers the essential knowledge and skills necessary to provide quality customer service, build character and customer relations, and participate in professional development.
Larry Bullock
405-743-5147
lbull@okcareertech.org
None

Certified Customer Service Specialist Examination-Electronics Technicians Association http://www.eta-i.org/CSS.html

http://www.eta-i.org/CSS.html

SkillsUSA Professional Development Program

Construction Trainee Skill Standards - Aligns with the National Center for Construction Education and Research standards

HVAC Technician Skill Standards - Aligns with Partnership for Air-Conditioning, Heating, Refrigeration Accreditation

Aligns with the Oklahoma Construction Industries Board
- Refrigeration Technician Skill Standards
- Sheet Metal Technician Skill Standards
- Natural Gas Piping Technician Skill Standards

Construction Trainee - CTTC
http://www.okcareertech.org/testing/Skills_Standards/Architecture_Career_Cluster.htm

HVAC Technician - CTTC
http://www.okcareertech.org/testing/Skills_Standards/Architecture_Career_Cluster.htm

Refrigeration Technician - CTTC
http://www.okcareertech.org/testing/Skills_Standards/Architecture_Career_Cluster.htm

Sheet Metal Technician - CTTC
http://www.okcareertech.org/testing/Skills_Standards/Architecture_Career_Cluster.htm

Natural Gas Piping Technician - CTTC
http://www.okcareertech.org/testing/Skills_Standards/Architecture_Career_Cluster.htm

Core: Introductory Craft Skills - NCCER
http://www.nccer.org/documents/academic/coreObj.pdf

HVAC - NCCER
http://www.nccer.org/documents/academic/hvacObj.pdf

HVAC: HVAC Technician - NOCTI
http://www.nocti.org/PDFs/JobReady/3045_HVAC.pdf

HVAC/R: HVAC Technician - NOCTI
http://www.nocti.org/PDFs/JobReady/3064_HVAC-R.pdf

Career Cluster Resources for Architecture and Construction
http://www.careerclusters.org/resources/ClusterDocuments/acdocuments/ACFinal.pdf

Certified Customer Service Specialist Examination
Electronics Technicians Association
http://www.eta-i.org/CSS.html



Construction Trainee - CTTC
http://www.okcareertech.org/testing/Skills_Standards/Architecture_Career_Cluster.htm

HVAC Technician - CTTC
http://www.okcareertech.org/testing/Skills_Standards/Architecture_Career_Cluster.htm

Refrigeration Technician - CTTC
http://www.okcareertech.org/testing/Skills_Standards/Architecture_Career_Cluster.htm

Sheet Metal Technician - CTTC
http://www.okcareertech.org/testing/Skills_Standards/Architecture_Career_Cluster.htm

Natural Gas Piping Technician - CTTC
http://www.okcareertech.org/testing/Skills_Standards/Architecture_Career_Cluster.htm

Core: Introductory Craft Skills - NCCER
http://www.nccer.org/

HVAC - NCCER
http://www.nccer.org/

HVAC: HVAC Technician - NOCTI
http://www.nocti.org/

HVAC/R: HVAC Technician - NOCTI
http://www.nocti.org/



PAHRA

OCIB

NCCER

NAHB




SkillsUSA Professional Development Program

The Certified Customer Service Specialist Examination Study Guide-3rd Ed. Electronics Technicians Association, ISBN 1-891749-04-08
http://www.etainternational.org/

Introduction to HVAC - CIMC

Air Conditioning and Refrigeration Series - MAVCC

http://www.okcimc.com/

HVAC - NCCER
http://www.nccer.org
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Yes
Yes
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Career Majors That Sequence This Course
Career Cluster Pathway Career Major
Architecture & Construction Construction Commercial HVAC Installer
Architecture & Construction Maintenance/Operations Commercial HVAC Technician
Architecture & Construction Maintenance/Operations Refrigeration Service Technician
Architecture & Construction Construction Residential HVAC Installer
Architecture & Construction Maintenance/Operations Residential HVAC Technician
Architecture & Construction Construction Service Careers Entry Level Carpentry
Architecture & Construction Maintenance/Operations Service Careers Entry Level Maintenance
Architecture & Construction Maintenance/Operations Service Careers Entry Level Maintenance Plus