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Course Information
Trade & Industrial Education
TI00079
Transportation Customer Service, Marketing, and Communication
45.00
In this course the student will learn communication skills using telephone and verbal techniques. The student will cover customer-greeting, checking the vehicle records, checking the customer records, presentation of the invoice and work order explanation. The student will learn how to perform customer delivery and follow-ups after the repair. Also covered will be warranties, service contracts, service bulletins, campaigns ands recalls. This course will close with how to develop promotions and advertising.
John Day
405-743-5146
jday@okcareertech.org
ASE: Service Consultant, Customer Relations, Sales Skills
ASE
Delmar Thomson, The Service Consultant, ISBN# 1-4018-7990-x
No
Yes
Yes
No
Career Majors That Sequence This Course
Career Cluster Pathway Career Major
Transportation, Distribution & Logistics Automotive Service Advanced Automotive Service Technician
Transportation, Distribution & Logistics Medium/Heavy Diesel Truck Repair Medium/Heavy Diesel Parts Specialist
Transportation, Distribution & Logistics Medium/Heavy Diesel Truck Repair Medium/Heavy Diesel Service Consultant