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Course Information
Trade & Industrial Education
Transportation Service Management, Operation and Supervision
In this course the student will learn about the types of service facilities and the roles of the service consultant. The student will learn about the team approach, what the responsibilities of the team leader are, optional team formats, member assignments and how a team approach can provide superior customer service. This course will cover the internal communications, relations and supervision, as well as workflow development. This course will explain other duties for general operation practices such as making the sale, making sublet and up sales, business contracts, facility maintenance contracts, internal services, liability insurance and workers' compensation. The student will also learn to present and prioritize service needs and explain related and additional services and their value. Also covered in this course will be ways to develop and maintain a positive work environment.
John Day
ASE: Service Consultant, Internal Relations, Sales Skills, Shop Operation
Delmar Thompson, The Service Consultant, ISBN 1-4018-7990-X
Career Majors That Sequence This Course
Career Cluster Pathway Career Major
Transportation, Distribution & Logistics Automotive Service Advanced Automotive Service Technician
Transportation, Distribution & Logistics Medium/Heavy Diesel Truck Repair Medium/Heavy Diesel Service Consultant