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Course Information
Business and Information Technology Education
BT00133
Bilingual Interpersonal Communications I
120.00
Students will develop oral and written communications in both English and Spanish to enhance communications skills.
Jaclyn Arnold
(405) 743-5419
jaclyn.arnold@careertech.ok.gov
None
Communicating in the Workplace
-Conversing Electronically and Answering Messages
-Explaining Performance Evaluations
-Expressing Concerns
-Following Instructions and Safety
-Learning Office Equipment
-Listening to Announcements
-Meeting Deadlines
-Participating at Meetings
-Participating in Interviews
-Resolving Conflicts
-Responding to Emergencies
-Understanding Presentations

Comprehending the Media
-Analyzing Newscasts
-Interpreting Newspaper Headlines
-Responding to Local Emergencies
-Understanding Weather Forecasts
-Using Business Reports

Dealing with Professionals
-Consulting Experts
-Explaining Banking and Financial Information
-Making Appointments
-Relocating

Responding to Social Situations
-Attending Parties
-Attending Sports Events
-Complaining
-Describing Locations and Giving Directions
-Dining Out and Ordering
-Making Reservations

Speaking Inter-personally
-Networking
-Replying to Personal Introductions
-Sharing Experiences
Required Brainbench Certifications (or equivalent industry certifications):
-Listening Comprehension - Spanish

Brainbench: http://www.okcareertech.org/educators/assessments-and-testing/brainbench-testing.
Brainbench
Business Management and Administration Career Cluster:
http://careertech.org/business.

ctYou.org Resources by Subject:
http://ctyou.org/mod/book/view.php?id=1268
No
8170
Yes
Yes
No
Career Majors That Sequence This Course
Career Cluster Pathway Career Major
Business Management & Administration Administrative Support Bilingual Customer Service Representative