Customer Service Representative
Students in these major gain skills in customer service, marketing and retail sales with an emphasis on the application of technology. Students learn to assess customer needs along with sales, advertising and promotion techniques. Students develop leadership traits and identify their leadership potential through participation in the DECA (an association of marketing students) student organization. Students in this major gain the skills required for the National Retail Federationās (NRF) National Professional Certification in Customer ServiceĀ®.