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Career Major Information
MK0020003
Customer Service Representative
Students in these major gain skills in customer service, marketing and retail sales with an emphasis on the application of technology. Students learn to assess customer needs along with sales, advertising and promotion techniques. Students develop leadership traits and identify their leadership potential through participation in the DECA (an association of marketing students) student organization. Students in this major gain the skills required for the National Retail Federationā€™s (NRF) National Professional Certification in Customer ServiceĀ®.
600.0
2013
Courses
Hours Course Code Course Title Actions
120.00 BT00182 Fundamentals of Technology View Course
  BT00113 Business and Computer Technology View Course
60.00 BT00002 Employment Essentials View Course
60.00 BT00026 Customer Service View Course
120.00 BT00116 Marketing Fundamentals View Course
60.00 BT00101 Business and Marketing Communications View Course
60.00 BT00073 Product & Service Sales View Course
120.00 BT00110 Career Major Capstone View Course
  BT00223 Advanced Career Major Capstone View Course
Campuses Approved For This Career Major This career major is not currently approved at any campuses