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Soft Skills

Resources for the Busy Instructor: Apps, Internet Sites, and other Resources for Education, Training, and Professional Development

The positions or viewpoints in the resources collected here reflect their authors and source organizations. They do not represent the Resource Center for CareerTech Advancement, the Oklahoma Department of Career and Technology Education, or any employee of the state agency. No endorsement of organizations or viewpoints is implied by inclusion in this collection or on this web page.

Office of Disability Employment Policy, U.S. Department of Labor
The ODEP office provides a free, 142-page set of activities to download titled Skills to Pay the Bills: Mastering Soft Skills for Workplace Success. Activities are categorized as Communication, Teamwork, Enthusiasm & Attitude, Networking, Problem Solving & Critical Thinking, and Professionalism.

Federal Plain Language Guide
This free guide to writing clearly is organized into the following topics: thinking about your audience, organizing, writing, writing for the web, and testing (testing your writing, such as for usability).

Disability Etiquette
The United Spinal Association offers this free booklet, showing the incorrect and correct ways of interacting with people with disabilities. The tips are presented in the form of illustrations.

Writing Ethically
A free infographic from the U.S. Department of Health & Human Services.

Conflict Education Modules
The University of Wisconsin-Extension produced a set of conflict education modules to help others develop comfort with conflict and skill in managing it.

Mind Tools
Mind Tools offers a toolkit of articles about management, career and thinking skills. The toolkit covers skills such as leadership, team management, problem solving, decision making, stress management, communication, and more. (Many articles in the toolkit are free, others require membership.)

From Soft Skills to Hard Data
This document profiles eight instruments for measuring youth progress in four soft skills areas: communication, relationships and collaboration, critical thinking and decision-making, and initiative and self-direction.

Idea Book: Integrating Work Skills and Basic Skills
This 207-page resource, from the Center for Literacy, Education & Employment at the University of Tennessee-Knoxville, is a collection of lesson plans from adult education instructors who wanted to create learning activities that integrate work preparation and basic skills. A total of 59 lessons are grouped by skill area: communication skills, decision-making skills, interpersonal skills, and lifelong learning skills.

What To Know When You Eat in a Restaurant
This is a concise, easy-to-read booklet about restaurant etiquette.

OPM Leadership Competency Levels
The federal Office of Personnel Management compiled this set of leadership competencies, each competency being described in terms of five levels from “awareness” to “expert” and with examples of each level.

GroupWorks Series
Click on the "Business & Community" category. These 4-page bulletins from the University of Maine Cooperative Extension cover all aspects of working in/with groups.

Business Etiquette: New Rules for a Digital Age
A free guide to download from Robert Half.

Responding to Distressed People
A free booklet to download from North Dakota State University Extension Service.

EIA Writing Style Guide
A guide to writing more clearly and concisely, from the Energy Information Administration.

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