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Daltile and Indian Capital Technology Center

Daltile equips new supervisors with the tools needed to lead.

THEN: Founded in 1947 in Dallas, Texas, Daltile is a subsidiary of Mohawk Industries. The company manufactures ceramics, mosaics, porcelain, quarry tile and a variety of stone products at 11 facilities across North America, including one at the Port of Muskogee.

Charged with operating as efficiently as possible, and in competition with the other facilities, Daltile-Muskogee needs front-line supervisors trained to manage, mentor and motivate. Indian Capital Technology Center’s Supervisory Academy teaches supervisors from Daltile and other Port of Muskogee companies like Sintertec/BPI to

  • Communicate expectations clearly and concisely.
  • Solve problems, resolve conflict and manage stress.
  • Delegate, coach and mentor.
  • Build high-performance teams.
  • Manage for high-quality customer service.
  • Reward employees through informal and formal employee recognition programs.
  • Inspire employees to analyze their work and continuously improve.

NOW: Daltile uses ICTC’s Supervisory Academy to groom new supervisors so they are equipped to lead others through an ever-changing and increasingly demanding work environment.

“I loved the interaction with new supervisors from other companies,” said Daltile’s Kat Frazier. “The instructor was fun, had great real-world examples and a contagious level of enthusiasm for helping others reach their potential.”

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